Has something broken? File a bug report

Serious problems that must be solved immediately during evenings (16: 00-07: 00) and weekends.

NOTE! Apartment owners who call on emergency service for errors such as want to requires immediate action may pay for the cost of the emergency call themselves,

Examples of matters that are not handled by the emergency service are: Stops in the washbasin or sink, minor electrical faults, drips from the tap, and broken or broken windows, etc.

Technical faults such as lighting, gate doors or ventilation in public areas.

You can also add your name to the door and to the mailbox, change the telephone number in the door phone and get login information for the laundry's booking system via the internet.

BRF members are charged for, for example, troubleshooting or other action in their own apartment if it is outside the association's responsibility.

If you feel that something is wrong or that your windows and doors are broken, report a fault to Mockfjärds.

• The door scratches at the threshold
• Condensation between the window panes
• Difficult to open / close
• The door cannot be locked in the open position.

Has there been a problem with anything in the laundry room? Then you can report an error either via the web, or call Entema's customer service.

Nacka elevator service takes care of our lifts. They offer on-call business around the clock.

ComHem's customer service answers all your questions. You will also find very useful information on our TV page.

The association's internet provider is Stockholm's city network. If you have a problem with your WIFI, the problem is usually located locally in your apartment. Try restarting your router.

Error reporting to Stockholms Stadsnät can be done by phone weekdays 8-22 and weekends 10-18

You can turn here if you have questions about invoices or your monthly fee. Login to the intranet takes place via mobile BankID.

If you do not have a mobile BankID, you can apply for login information from the board.

You can also request an apartment extract and report changes of ownership. Via their intranet, you can also ask questions and find documents that concern you and your apartment.