Information about our TV agreement

Our previous supplier Telenor terminated the agreement with all three mörbylundthe s-compounds. Telenor referred to poor profitability. Telenor was not interested in renegotiating the agreement, but the three mörbylunds associations have had to find a new supplier. After evaluating different alternatives, we have jointly chosen Com Hem.

1. Plug your antenna cable into your TV
   You can connect the antenna cable that has been in the box from Telenor directly to your TV. If not, see step 5 in this list. If you know it will work, but it still does not work, you can see step 6 in this list.
   
   
2. Change the source on your TV
   Try changing the source of your TV with the remote control as digital TV may be on another source. There is usually a button on your remote control to change the source, it can look like the examples in the picture below. If you find the button, you can try to change the source by pressing it several times. Because TVs work differently, depending on the manufacturer or model, it is a good idea to look in the operating instructions for your TV or contact your TV manufacturers if you are unsure how to change the source.
   
   
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3. Do a channel search
   If you do not see digital channels, you can do a channel search (see the operating instructions for your TV or contact yours TV manufacturers). You know you're watching digitally if you no longer see the scrolling text at the top of the TV. To get the right local channels and news, you may need one network ID for your particular place, Stockholm has a network ID 41001.
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4. Check your TV model
   Almost all modern TV models (from around 2008) have a built-in DVB-C tuner and can show digital TV. Make sure your TV can show digital TV. Otherwise, read the operating instructions for your TV, or contact yours TV manufacturers.
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5. Do you have an older TV?
   If you have an older TV, you may need to switch to a newer model or supplement your TV with a digital box. You can easily connect the digital box to your TV. Read more about buying one digital box from Com Hem.
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6. Check your antenna cable
   If you have switched to digital TV but experience a deterioration of the picture, you may need to change the antenna cable. here you can order an antenna cable which is tested and approved for digital TV signals. Price from SEK 129.

The association has chosen to start with Tele2's basic range. Our agreement includes Tele2 play where you can stream channels to a tablet, mobile phone or computer. However, you must apply for access to this by calling Tele2 Customer Service at 90 222.

See more on this page: https://www.tele2.se/tv/play-grundutbud

The change from our previous TV provider Telenor to Tele2 took place at 12.00 on Thursday, December 3, 2020.

No. The TV subscription will be included in the association fee as before. However, there are several options that you can do at your own expense. Read more at Tele2 website.

If you have received a return slip from Telenor, it means that you have received a TV box from Telenor which will now be sent back. Call Telenor on 020-222 222 for more information.

Here you can read more about how to proceed.

DVB-C, Digital Video Broadcasting - Cable, is a standard for digital TV broadcasts used by ComHem. This means that TV sets built after 2008 can receive TV channels without an external TV box.

Here you can test your TV to see if it is modern enough to receive the signal without a TV box: https://www.comhem.se/kundservice/kolla-din-tv.

Can't handle your TV DVB-C you need to order a box from ComHem to watch TV.

If your TV is from 2008 or later, you should be able to connect the antenna cable directly to your TV and do a channel search. You can easily check if your TV can receive digital signals on Tele2 website.

If your TV is older and cannot receive digital signals, you need to buy a box from Tele2. You pay for that box yourself. Call Tele2 on number 90 222 to get more information.

The basic selection must be viewable in all TV sockets. However, it requires that the sockets are installed so that the signal reaches the respective sockets. Tele2 cannot control that. If a resident has somehow accessed the cable or outlet (knowingly or unknowingly), the signal may not reach all outlets. Try searching for the channels again and make sure your TV can receive digital TV.